FAQs
Welcome to our FAQ,
designed to elevate your experience with BOUTIQUE APARTMENTS MARSOL IBIZA. Discover answers that affirm our commitment to exemplary service and exclusive benefits.
For further assistance or personalized inquiries, please contact us at +34 971 78 17 99, email info@ibzmarsol.com, or use our website's contact form. Your peace of mind is our highest priority. We are here for you!
What are the check-in and check-out times at Marsol?
Check-in starts at 3:00 PM, and check-out before 11:00 AM. We offer flexible options subject to availability.
How can I make a reservation at Marsol?
You can make a reservation online through our website, or you can contact reception by phone or email.
Can I cancel or modify my booking?
Yes, you can cancel or modify as long as it is within the cancellation period.
Are there any parking options available?
Yes. We offer parking options for our guests. Please enquire about rates and availability when making your booking.
Are the kitchens fully equipped?
Yes. The kitchens of our apartments are fully equipped with vitro, dishwasher, microwave, fridge, Nespresso coffee machine, kettle, toaster and kitchen utensils.
Do you offer laundry service?
Yes. We have a communal washing machine and tumble dryer at the disposal of our clients (included in the price).
Do you offer transport from the airport?
Yes. We offer a shuttle service to and from the airport. You can arrange this service when making your booking or by contacting reception.
What is the cancellation policy for reservations?
GENERAL CANCELLATION POLICY:
LOW SEASON (all periods not included in High Season dates): free cancellation until 24 hours before your expected arrival date. If you fail to do this or in case of no show the hotel will charge the total stay as penalty fee
HIGH SEASON (from June 17th to September 15th both included): free cancellation until 5 days before your expected arrival date. If you fail to do this or in case of no show the hotel will charge the total stay as penalty fee.
LOW SEASON (all periods not included in High Season dates): free cancellation until 24 hours before your expected arrival date. If you fail to do this or in case of no show the hotel will charge the total stay as penalty fee
HIGH SEASON (from June 17th to September 15th both included): free cancellation until 5 days before your expected arrival date. If you fail to do this or in case of no show the hotel will charge the total stay as penalty fee.
Is cleaning service provided?
Yes. We provide cleaning service (included in the price).
Do you have cots and do they cost anything?
Yes. Cots are available (on request), free of charge.
